When you arrive in Poland as an international student, you can expect to receive a high-quality education and feel safe and well-supported during your time here.

If you have a complaint, it’s crucial to follow the right steps. Here’s what you should do:

1. Reach Out to Your University for Resolution:
   Your university should be your initial point of contact for any grievances.
   • They should have a formal complaints process in place, which they are obligated to explain to you.
   • Follow this process to check if your complaint can be resolved by your university.
   • You can submit your complaint through the university’s website www.wum.edu.pl
2. If Your Complaint Remains Unresolved, Contact the Ministry of Health or the Ministry of Education and Science:
   • These government institutions may not directly assess your complaint, but they have the authority to prompt your university to investigate your concerns.
   • Additionally, the Ministry can offer guidance on your next steps.
   • You can get in touch with the Ministry of Health at www.mein.gov.pl and the Ministry of Education and Science at www.mz.gov.pl
3. Get in Touch with the Student Ombudsman:
   • The Student Ombudsman is part of the Students’ Parliament of the Republic of Poland.
   • They intervene in cases where students’ rights are violated at universities and carry out proactive measures to raise awareness about students’ rights and qualifications.
   • Mateusz Kuliński currently serves as the Ombudsman for Student Rights.
   • If you require assistance or advice, you can contact the Ombudsman through the Office of the Student Ombudsman at helpdesk.psrp.org.pl
   • There is no charge for this service.